First Line Of Support - The Carriers
ValuLink will gladly assist customers who are experiencing service issues. However, it is essential that someone at the location experiencing the problem first calls to open a trouble ticket.
Please look on your phone bill to find the Customer Service phone number, call it and tell them you are having a problem. They will open a Ticket for you and give you the number which you should write down.
We can be most helpful when we call to follow-up on a Ticket that is already open.
If you would like more detailed information please go to: Service Issue Cycle